Limited Warranty for PC devices

For customers, who purchased personal computing device from Lenovo and have its original limited warranty (base warranty).

• Lenovo Limited Warranty-02 (LLW-02) for Lenovo products sold on or after January 1, 2012

  Archive of Lenovo Statement of Limited warranty

  • Lenovo Limited Warranty-01 (LLW-01) for Lenovo products sold between July 2008 and December 2011
  • Lenovo Limited Warranty-00 (LLW-00) for Lenovo products sold between 2007 and July 2008
  • Statement of Limited Warranty for Lenovo products sold prior to 2007

Note:

1. Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. This means that Lenovo will provide warranty service without charge for batteries, stylus, and digitizer pens during the 12 months of the warranty period.
2. Warranty service may not be available in all locations and may differ from location to location.
3. For accessory, be sure to retain your proof of purchase and packing material. They might be required to receive warranty service.

Lenovo Services Agreement for PC devices

For customers, who purchased personal computing device from Lenovo and also purchased additional services ex: warranty extension, upgrade or other services (Accidental Damage Protection, Keep Your drive, etc.)

• Lenovo Personal Computing Devices Services Agreement for Lenovo PC devices sold on or after February 1st, 2017.
  • Provides Agreement for upgrades, extensions, other services with country-specific services

  Archive of Lenovo Services Agreements

  • PCG Warranty Service Agreement (Includes Warranty Extensions, Upgrades for Lenovo products sold prior February 1st, 2017)
  • Accidental Damage Protection for Lenovo products sold prior February 1st, 2017

Regional Specific Services Agreements

For customers, who purchased product from Lenovo and also purchased regional specific product that is not included in the Lenovo Personal Computing Services Agreement.

• Customer-Induced Damage Guidelines
  • Guidelines for various customer induced damage on PC components for Europe, Middle-East, Africa and Asia Pacific countries
• (LCD) Replacement For Defective Pixels
  • Display (LCD) Replacement For Defective Pixels - ThinkPad (Note: This policy is only for ThinkPad products)
  • Lenovo LCD Flat Panel Displays (Commercial and Consumer Monitors and All-In-One Desktops) - Pixel Policy (Note: This policy is only for Lenovo LCD Flat Panel Display products)
  • Display (LCD) Replacement For Defective Pixels - idea / Lenovo /Thinkbook laptops and tablets (Note: This policy is only for idea / Lenovo laptop and tablet products)

  Archive of Regional Specific Services Agreements

  • Lenovo Premier Support Services Agreement (Austria, France, Germany, Switzerland and United Kingdom only) for Lenovo products sold prior to February 1st, 2017
  • Screen Protection Services Agreement (South Africa only) for Lenovo products sold prior February 1st, 2017
  • Terms & Conditions of Onsite Advanced Exchange Services Agreement
    • For Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and United Kingdom; click here.
    • For Austria; click here.
    • For Germany; click here.

Lenovo License Agreement

• License Agreement for Lenovo Software Products

Statement of Limited Warranty for DCG

• Limited warranty for all Data Center Group (DCG) products sold after January 1, 2017

  Archive of Lenovo Statement of Limited warranty

  • Limited warranty for Lenovo System x and IBM System Storage products sold on or after October 2014 and prior to January 1, 2017.
  • Lenovo Limited Warranty-02 (LLW-02) for Lenovo products sold on or after January 1, 2012 and prior to January 1, 2017.

Lenovo Services Agreement for DCG

• Terms and Conditions of Lenovo Data Center Services Agreement

Lenovo License Agreement for DCG

• License Agreement for Machine Code for System x Servers and IBM System Storage Display
• Lenovo License Information Documents

Lenovo TruScale^TM Terms and Conditions for the TruScale End User

• TruScale Terms & Conditions

Limited Warranty for Lenovo Smartphone products

• International Warranty Service (IWS) Terms and Conditions - Server, Storage Data Center Products
• Lenovo Limited Warranty for Storage and Accessory products
• Lenovo Software as a Service Cloud (SaaS) Agreement and Microsoft Customer Agreement
• International Warranty Service (English) - Notebook, Desktop, Workstation PC Products (sold after September 15, 2017)
• Lenovo Device Intelligence (LDI) Terms and Conditions
• Lenovo Device Intelligence (LDI) Plus Terms and Conditions
• Lenovo Asset Recovery Services (ARS) Terms and Conditions
• Lenovo Live Assistant (LLA) Terms and Conditions
• Lenovo Configuration Services: Lenovo Software Privacy Statements and Personal Data Disclaimer
• Lenovo Cloud Deploy: Terms of Service